Privacy

Overview

Bbg.bet values your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal data when you access or interact with our platform and services, and the rights you have in relation to that data.

Who controls your personal data

The data controller for your information is Bbg.bet. We determine the purposes and means of processing your personal data in connection with our platform. If you have questions about this policy, you may contact our privacy team through the channels available on our platform.

The information we collect

  • Identity and contact details: name, date of birth, residential address, email address, phone number, and government-issued identification when required for verification.
  • Financial information: payment card details, bank account information, transaction history, deposits, withdrawals, and records of gambling activity related to your account.
  • Technical data: IP address, device type, browser, language, and location derived from technical means.
  • Profile and usage data: login credentials, preferences, game history, sessions, risk assessments, and responses to surveys or feedback requests.
  • Communications data: correspondence with customer support and marketing preferences, including consent choices.

How we collect information

We collect data directly from you when you create or update an account, place bets, or communicate with us. We obtain data from your use of the platform, including device and location indicators, and from third-party partners or regulators for identity verification, anti-money-laundering checks, and regulatory compliance. We also collect data from cookies and other tracking technologies, subject to your choices and applicable law.

How we use your personal data

  • To provide and administer our products and services, including account management, payment processing, and customer support.
  • To verify identity and comply with legal and regulatory obligations, including age checks, anti-money-laundering, and fraud prevention.
  • To maintain security and integrity of our platform, detect suspicious activity, and prevent abuse.
  • To communicate with you about your account, transactions, security notices, and changes to our policies.
  • For marketing purposes with your consent, and to personalize offers or recommendations where you have opted in.
  • To conduct risk assessment, responsible gambling interventions, and financial- and behavior-based analysis to protect players and the platform.

Legal bases for processing

  • Performance of a contract: processing necessary to provide our services and fulfill our contractual obligations to you.
  • Legal or regulatory obligation: processing required to comply with applicable laws, licensing conditions, and regulatory demands.
  • Legitimate interests: security, fraud prevention, system integrity, operational efficiency, and business development, balanced against your privacy rights.
  • Consent: processing based on your explicit consent for activities such as direct marketing and certain profiling with your permission.

Data sources

  • Direct interactions: information you provide when registering, updating your profile, or communicating with us.
  • Facility and service use: how you interact with our platform, including game choices and transaction activities.
  • Third-party services: identity verification, payment processors, and regulatory bodies as required.
  • Public and partner data: information from publicly available sources or our group entities for compliance and safety purposes.
  • Cookies and tracking: data collected through cookies and similar technologies, subject to your choices.

Retention of personal data

We retain personal data only for the period necessary to achieve the purposes described in this policy and to comply with legal obligations. In general, we retain data for a minimum of five years following the conclusion of the customer relationship, or longer where required by law, regulation, or legitimate interests such as fraud prevention, tax compliance, or risk management.

Security of your data

We implement technical and organizational measures to protect your personal data against loss, alteration, unauthorized access, or disclosure. Security controls include encryption in transit using TLS, encryption at rest where feasible, access controls limited to authorized personnel, and regular security reviews. We maintain safeguards appropriate to the sensitivity of the data processed.

Sharing of your personal data

  • Service providers and contractors performing activities on our behalf, such as payments, identity verification, and IT services, under duties of confidentiality.
  • Regulators, law enforcement, and other authorities as required by law or to protect our rights or the rights of others.
  • In cases of suspected fraud or unlawful activity, to investigate and remediate appropriately.
  • Researchers or authorities conducting addiction-prevention studies in a manner that preserves anonymity where possible.
  • Affiliates and corporate transactions, subject to appropriate safeguards.

International transfers of data

Your personal data may be processed in jurisdictions outside your country of residence. When we transfer data to countries outside the European Economic Area or other protective jurisdictions, we apply appropriate safeguards, such as standard contractual clauses, to ensure an adequate level of data protection.

Cookies and tracking technologies

We use cookies and similar technologies to operate, analyze, and improve our platform. You can manage your cookie preferences in your account settings or via your browser, subject to applicable law.

Your rights

  • Right of access: you may request a copy of the personal data we hold about you and information about how we process it.
  • Right to rectification: you may request correction of inaccurate or incomplete data.
  • Right to erasure: you may request deletion of your data under limited circumstances described by law.
  • Right to restriction of processing: you may request restriction when accuracy is disputed or processing is unlawful.
  • Right to data portability: you may request a portable copy of your data in a machine-readable format where applicable.
  • Right to object: you may object to processing based on legitimate interests or direct marketing, subject to safeguards.
  • Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing.
  • Right to complain to a supervisory authority: you may file a complaint with the competent data protection authority in your jurisdiction.

Responsible gambling and age verification

We implement age verification and responsible gambling measures to prevent access by individuals under 18 and to help players gamble responsibly. If you suspect a minor is using our platform, notify us immediately for remediation.

Changes to this policy

We may amend this Privacy Policy from time to time. When we modify the policy, we will update the policy on our platform, and the updated version will take effect upon posting. Continued use of our platform after changes constitutes consent to the updated terms.

How to contact us

For questions or requests regarding your personal data, contact our privacy team using the channels provided on our platform. You may also request that we provide you with a written form to exercise your rights, or submit a formal complaint if you believe your privacy rights have been violated.